Delivery and Shipping Policy

DELIVERY AND SHIPPING POLICY

Bidoki Global for Water Technologies and Trading W.L.L.
Effective Date: 16.10.2026
Last Updated: 16.10.2026

INTRODUCTION

This Delivery and Shipping Policy (the “Policy”) sets out the terms and conditions under which Bidoki Global for Water Technologies and Trading W.L.L. (referred to as “Company,” “we,” “us,” or “our”) delivers products purchased through our website www.bidokiglobal.com, its country-specific sub-domains, mobile application, or any other sales channels operated by us (collectively, the “Platform”) to customers (referred to as “you,” “your,” or “Customer”).

This Policy is designed to comply with:

Qatar Law No. (8) of 2008 – Consumer Protection Law (as amended);
Qatar Law No. (16) of 2010 – Electronic Commerce and Transactions Law;
Qatar Law No. (11) of 2015 – Commercial Companies Law;
Qatar Law No. (7) of 2010 – Trade Regulation Law (as amended);
GCC common consumer protection principles;
International best practices for delivery and shipping in e-commerce.

This Policy is incorporated by reference into our Terms of Use, Terms of Sale, Cancellation and Return Policy, Product Warranty Policy, Privacy Policy, and Dispute Resolution Policy. By placing an order on our Platform, you acknowledge that you have read, understood, and agree to be bound by this Policy.

DEFINITIONS

Term	Definition
“Company”	Bidoki Global for Water Technologies and Trading W.L.L. (C.R. No. 245769).
“Customer”	Any person or entity that places an order on the Platform.
“Delivery”	The transfer of physical possession of the products to the Customer or the Customer’s designated recipient.
“Delivery Address”	The address provided by the Customer at the time of order placement.
“Delivery Date”	The date on which the products are delivered to the Customer’s designated address.
“Installation”	The process of installing the Personal Water Spring AWG machine at the Customer’s designated address.
“Local Warehouse”	A warehouse, fulfillment center, or storage facility operated by or on behalf of the Company within the Customer’s country of residence.
“Logistics Partner”	A third-party delivery or logistics company engaged by the Company to transport products to the Customer.
“Order”	A request by the Customer to purchase products through the Platform.
“Personal Water Spring”	The AWG machine manufactured, personalized, and configured specifically for the Customer’s installation address.
“Products”	All goods, devices, equipment, accessories, and services offered for sale on the Platform.
“Remote or Non-Serviceable Area”	Any location that is not accessible by asphalt road, or that the Logistics Partner determines, in its sole discretion, cannot be safely or practically serviced.
“Force Majeure”	Any event beyond the reasonable control of the Company, including acts of God, war, terrorism, civil unrest, government orders, pandemics, epidemics, natural disasters, extreme weather, cyber-attacks, supply chain disruptions, customs delays, banking restrictions, or internet/telecommunications failures.

SCOPE AND APPLICATION

3.1 This Policy applies to all deliveries of products purchased through the Platform.

3.2 This Policy applies to deliveries within the State of Qatar, the Gulf Cooperation Council (GCC) countries, and international destinations, subject to the terms set out below.

3.3 This Policy does not apply to services, installation, or warranty repairs, which are governed by the Terms of Sale, Product Warranty Policy, and Cancellation and Return Policy, as applicable.

LOCAL WAREHOUSE AND COUNTRY-SPECIFIC ORDERING

4.1 Local Warehouse in Every Country. The Company maintains an independent Local Warehouse in every country in which it sells products through a country-specific web page. All products sold through a country-specific web page are stored in, and dispatched from, the Local Warehouse in that country.

4.2 No Cross-Border Shipments. All deliveries are domestic within the Customer’s country of residence. The Company does not ship products across international borders for standard orders. Customers must place their orders on the web page corresponding to their country of residence and delivery address.

4.3 Country-Specific Web Pages. Each country has its own dedicated web page with its own product catalog, pricing, delivery timelines, and delivery charges. Customers must order from the web page of their country of residence.

4.4 Incorrect Country Page. Orders placed on an incorrect country page may be cancelled or refused. The Company reserves the right to redirect the Customer to the correct country page or to cancel the order in accordance with the Cancellation and Return Policy.

4.5 Local Laws. Deliveries in each country shall be subject to the mandatory consumer protection, import, and tax laws of that country.

DELIVERY AREAS AND SERVICEABILITY

5.1 Asphalt Road Requirement. Deliveries are available only to addresses that are accessible by asphalt road connection. This requirement applies to all countries and all products.

5.2 Remote and Non-Serviceable Areas. The Company does not deliver to:

(a) addresses that are not accessible by asphalt road;

(b) remote locations, rural areas, desert areas, or areas with unpaved, damaged, flooded, or otherwise unsuitable road conditions;

(d) areas subject to security restrictions, government restrictions, or access limitations.

5.3 Logistics Partner Discretion. The Logistics Partner shall have the sole discretion to accept or reject any delivery based on road conditions, accessibility, safety, vehicle suitability, weather, or any other operational factor.

5.4 Additional Charges. If the Logistics Partner accepts a delivery to a location that requires special handling, extra distance, or additional resources, the Company may apply additional delivery charges. The Customer will be informed of such charges before dispatch. If the Customer does not accept the additional charges, the sale may be cancelled in accordance with the Cancellation and Return Policy, and any applicable cancellation or personalization charges shall apply.

5.5 Customer Responsibility. It is the Customer’s responsibility to provide a complete, accurate, and accessible delivery address at the time of order placement. The Company shall not be liable for failed deliveries caused by an incorrect, incomplete, or inaccessible address.

ORDER PROCESSING AND DISPATCH

6.1 Order Confirmation. An automated order confirmation will be sent to the Customer via email or WhatsApp upon receipt of the order. This confirmation does not constitute acceptance of the order.

6.2 Order Acceptance. The contract is formed only when the Company sends a second communication specifically confirming dispatch or when the products are delivered, whichever occurs earlier.

6.3 Processing Time. Orders are typically processed within one (1) business day. Processing may take longer during peak periods, public holidays, or due to Force Majeure events.

6.4 Dispatch Notification. Once the order is dispatched, the Customer will receive a dispatch notification with tracking information where available.

6.5 Dispatch from Local Warehouse. All products are dispatched from the Local Warehouse in the Customer’s country of residence. No products are dispatched from outside the Customer’s country of residence for standard orders.

DELIVERY TIMELINES

7.1 Next-Day Delivery. For all orders, the Company aims to deliver the next business day after dispatch, unless a different delivery time is stated on the product page at the time of purchase. The delivery time stated on the product page at the time of purchase shall prevail.

7.2 Product-Specific Delivery Times. Some products may have a longer delivery time due to personalization, configuration, installation requirements, or stock availability. Where a product-specific delivery time is stated on the product page, that delivery time shall apply.

7.3 Delivery Estimates. All delivery timelines provided are estimates and not guaranteed. The Company shall not be liable for delays caused by events beyond its reasonable control.

7.4 Delivery Delays. The Company reserves the right to deliver later than the estimated delivery date in the event of:

(a) Force Majeure;

(b) abnormal weather conditions, including extreme heat, storms, floods, sandstorms, or other adverse weather;

(d) natural disasters, pandemics, or public health emergencies;

(e) supply chain disruptions, transportation delays, or customs clearance issues;

(f) government actions, regulatory changes, or import/export restrictions;

(g) cyber-attacks, system failures, or power outages;

(h) any other event beyond the Company’s reasonable control.

7.5 Customer Notification. In the event of a delay, the Company shall inform the Customer as soon as reasonably practicable and provide an updated estimated delivery date.

7.6 Customer’s Right to Cancel. If the delay exceeds thirty (30) days from the original estimated delivery date, the Customer has the right to cancel the order and receive a refund in accordance with the Cancellation and Return Policy. For the Personal Water Spring AWG machine, the 15% personalization charge shall apply as set out in the Cancellation and Return Policy.

OVERSEAS AND INTERNATIONAL DISPATCH

8.1 Separate Contract Required. Overseas dispatch is available only through a separate contract based on the availability of resources and procedures. It is not available as a standard delivery option on the Platform.

8.2 Request Procedure. To request overseas dispatch, the Customer must send an email to sales@bidokiglobal.com with the following details:

(a) full name and contact information;

(b) country of destination and full delivery address;

(d) preferred delivery timeline;

(e) any special requirements.

8.3 Evaluation. The Company shall evaluate the request based on:

(a) availability of resources;

(b) logistics partners in the destination country;

(d) payment and currency considerations;

(e) any other relevant factors.

8.4 Separate Agreement. If the Company accepts the request, the parties shall enter into a separate written agreement governing the overseas dispatch, including delivery terms, charges, customs responsibilities, risk allocation, and payment terms.

8.5 No Standard International Delivery. The Company does not offer standard international delivery through the Platform. Any international delivery is subject to a separate contract and the Company’s acceptance.

DELIVERY CHARGES AND ADDITIONAL FEES

9.1 Delivery Charges Displayed on Product Page. Delivery charges for each product are as stated on the product page at the time of purchase. The delivery charge displayed on the product page shall prevail.

9.2 Delivery Included in Product Price. If the delivery charge is included in the product price, no separate delivery charge shall be applied at checkout. This applies to all products, including the Personal Water Spring AWG machine and other water generators, where delivery and installation are included in the product price as stated on the product page.

9.3 Additional Charges. Additional charges may apply for:

(a) deliveries to remote or non-serviceable areas, where accepted by the Logistics Partner;

(b) re-delivery due to the Customer’s failure to accept the initial delivery;

(d) special handling, extra distance, or additional resources required;

(e) customs duties, import taxes, or clearance fees for overseas dispatch under a separate contract.

9.4 Customer Notification. The Company shall inform the Customer of any additional charges before dispatch. If the Customer does not accept the additional charges, the sale may be cancelled in accordance with the Cancellation and Return Policy.

RISK AND TITLE

10.1 Risk of Loss. Risk of loss or damage to products passes to the Customer upon delivery to the Customer’s designated address.

10.2 Title for Installment Purchases. For any product purchased under an installment payment plan, title to the product shall remain with the Company until the Customer has paid the full purchase price in full. During the installment period, the Customer holds the product as a bailee and shall not sell, transfer, pledge, or dispose of the product without the Company’s prior written consent.

10.3 Title for Full Payment. For products purchased with full payment, title passes to the Customer upon the Company’s receipt of full payment.

10.4 Damages in Transit. In the event that products are damaged during transit before risk passes to the Customer, the Customer must:

(a) notify the Company within twenty-four (24) hours of delivery or attempted delivery through whatsapp or email communication;

(b) provide photographic and video evidence of the damage;

The Company will, at its sole discretion, either replace the damaged products at no cost to the Customer or issue a full refund.

10.5 Insurance. The Company shall maintain reasonable insurance coverage for products in transit. The Customer is encouraged to obtain their own insurance for high-value items after delivery.

INSPECTION UPON DELIVERY

11.1 Customer Inspection. The Customer or an authorized representative must inspect the products upon delivery.

11.2 Visible Damage. Any visible damage, shortage, or discrepancy must be reported to the Company within twenty-four (24) hours of delivery.

11.3 Signature. The Customer or an authorized representative must sign for receipt of the products. Refusal to sign may result in the products being returned to the Company, and the Customer may be liable for additional shipping costs.

11.4 Failure to Report. If the Customer fails to report visible damage, shortage, or discrepancy within the specified timeframe, the products shall be deemed accepted in good condition, subject to the Customer’s statutory rights under applicable consumer protection laws.

FAILED DELIVERY AND RE-DELIVERY

12.1 Failed Delivery. A delivery may fail if:

(a) the Customer or authorized representative is not available at the delivery address;

(b) the delivery address is incorrect, incomplete, or inaccessible;

(d) the Customer fails to provide necessary information or documentation;

(e) the delivery is rejected by the Logistics Partner due to road conditions or accessibility.

12.2 Re-Delivery. If a delivery fails for reasons within the Customer’s control, the Company may arrange a re-delivery. The Customer shall be liable for any additional re-delivery charges.

12.3 Cancellation. If the Customer does not accept re-delivery within a reasonable time, the Company may cancel the order in accordance with the Cancellation and Return Policy, and any applicable cancellation or personalization charges shall apply.

INSTALLATION SERVICES

13.1 Installation During Delivery. The Company shall make reasonable efforts to install the Personal Water Spring AWG machine during the delivery process, subject to the installation site meeting the requirements set out in the Terms of Sale and Product Warranty Policy.

13.2 Postponed Installation. If installation is postponed due to the Customer’s failure to prepare the installation site, the Customer shall be responsible for scheduling a new installation date. Additional charges may apply.

13.3 Indoor Use Only. The Personal Water Spring AWG machine and other devices purchased from Bidoki global which was announced as for indoor use only is designed exclusively for indoor use. The warranty shall be void if the machine is installed or used outdoors.

13.4 Installation Site Requirements. The Customer must ensure that the installation site:

(a) has adequate space and ventilation;

(b) has a stable electrical supply with appropriate safety fuses and circuit breakers;

(d) is compliant with local building and safety regulations.

CUSTOMER’S RIGHT TO CANCEL DUE TO DELAY

14.1 Delay Exceeding 30 Days. If delivery is delayed by more than thirty (30) days from the original estimated delivery date, the Customer has the right to cancel the order and receive a refund in accordance with the Cancellation and Return Policy.

14.2 Personal Water Spring AWG. For the Personal Water Spring AWG machine, the 15% personalization charge shall apply as set out in the Cancellation and Return Policy.

14.3 Refund Processing. Refunds shall be processed within fourteen (14) business days of the cancellation confirmation, using the same payment method used for the original purchase, unless otherwise agreed.

14.4 No Additional Compensation. If the Customer chooses to accept the delayed delivery rather than cancel the order, the Customer shall not be entitled to any pro-rata refund, discount, or compensation for the delay, to the fullest extent permitted by law.

FORCE MAJEURE

15.1 No Liability. Neither party shall be liable for failure or delay in performance (except for the payment of undisputed sums already due) caused by Force Majeure events.

15.2 Notification. If a Force Majeure event occurs, the affected party shall:

(a) notify the other party promptly;

(b) use reasonable efforts to mitigate the effects of the event;

15.3 Customer’s Right to Cancel. If a Force Majeure event continues for more than thirty (30) days and prevents delivery, the Customer has the right to cancel the order and receive a refund in accordance with the Cancellation and Return Policy.

GOVERNING LAW AND DISPUTE RESOLUTION

16.1 Governing Law. This Policy shall be governed by and construed in accordance with the laws of the State of Qatar, including but not limited to:

(a) Law No. (8) of 2008 – Consumer Protection Law (as amended);

(b) Law No. (16) of 2010 – Electronic Commerce and Transactions Law;

(d) Law No. (2) of 2017 – Civil and Commercial Procedures Law.

16.2 Dispute Resolution. Any dispute arising out of or relating to this Policy shall be resolved in accordance with the Dispute Resolution Policy, which is incorporated by reference into this Policy.

16.3 International Customers. For Customers residing outside the State of Qatar, this Policy shall be interpreted in accordance with Qatari law, subject to mandatory consumer protection laws in the Customer’s jurisdiction to the extent such laws cannot be excluded by contract.

CHANGES TO THIS POLICY

17.1 The Company reserves the right to update this Policy at any time to reflect changes in legal requirements, business practices, logistics operations, or regulatory guidance.

17.2 When changes are made:

(a) we will revise the “Last Updated” date at the top of this Policy;

(b) we will notify Customers of material changes via email or Platform notification;

17.3 Continued use of the Platform or placement of orders following the posting of changes constitutes acceptance of the updated Policy.

CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Delivery and Shipping Policy, please contact us:

Bidoki Global for Water Technologies and Trading W.L.L.

Contact Method	Details
Address	Doha, Qatar
Email	info@bidokiglobal.com
Sales Email	sales@bidokiglobal.com
WhatsApp	+974 3145 5854
Phone	+974 31455854
Website	www.bidokiglobal.com
Commercial Registration (CR) No.	245769
Tax Identification Number (TIN)	5008905424
License No.	335029

For overseas dispatch requests, please email sales@bidokiglobal.com with the details set out in Section 8.

ACKNOWLEDGMENT

BY PLACING AN ORDER ON OUR PLATFORM, YOU ACKNOWLEDGE THAT:

You have read, understood, and agree to be bound by this Delivery and Shipping Policy;
You understand that all products are dispatched from the Local Warehouse in your country of residence unless otherwise announced on the website during the purchasing process.
You understand that no cross-border shipments are made for standard orders, and that you must order from the web page of your country of residence;
You understand that deliveries are available only to registered addresses accessible by asphalt road;
You understand that remote and non-serviceable areas are not eligible for delivery, and that the company or the Logistics Partner has sole discretion to accept or reject any delivery;
You understand that additional charges may apply for deliveries to remote or non-serviceable areas, re-delivery, or re-installation;
You understand that normal delivery is next-day delivery, unless a different delivery time is stated on the product page at the time of purchase;
You understand that delivery charges are as stated on the product page for each product, and that if delivery is included in the product price, no separate delivery charge applies, including for water generators;
You understand that the Company reserves the right to deliver later due to Force Majeure, abnormal weather, war, disasters, supply chain disruptions, or other events beyond its reasonable control;
You understand that if delivery is delayed by more than thirty (30) days, you have the right to cancel the order and receive a refund in accordance with the Cancellation and Return Policy;
You understand that for the Personal Water Spring AWG machine, the 15% personalization charge shall apply upon cancellation after personalization has commenced;
You understand that overseas dispatch is available only through a separate contract based on the availability of resources and procedures, and requires an email to sales@bidokiglobal.com;
You understand that for any product purchased under an installment payment plan, title remains with the Company until full payment is received;
You understand that risk of loss or damage passes to you upon delivery;
You understand that you must inspect the products upon delivery and report any visible damage within twenty-four (24) hours;
You understand that this Policy does not deprive you of mandatory consumer protection rights under the laws of your jurisdiction;
You understand that the Arabic text shall prevail for Customers in Qatar, and the English text shall prevail for Customers outside Qatar, in the event of any conflict.