Frequently Asked Questions

When you place a reservation, we authorise your card to confirm your order — but we do not charge you immediately. Your card is only charged when your device is confirmed ready for delivery and a delivery slot is booked. You will receive an email and SMS notification at least 48 hours before the charge is applied. We accept Visa, Mastercard, and American Express, and also offer Cash on Delivery for orders within Qatar.

Bidoki devices are currently available for delivery and installation in Qatar. We are actively expanding across the GCC — UAE, KSA, Kuwait, Bahrain, and Oman are expected to launch in phases through 2025–2026. If you are based outside Qatar, you can join the waitlist for your country on the Shop page and we will notify you as soon as we go live in your region.

Log into your Bidoki account and navigate to My Devices → Service Requests. Select your device, describe the issue, and choose a preferred date and time slot. A certified Bidoki technician will be assigned and you will receive a confirmation within 24 hours. For urgent issues, you can also reach our support team via WhatsApp and we will prioritise emergency visits within 48 hours for active warranty devices.

Your Bidoki warranty covers all manufacturing defects, compressor failure, filtration system malfunctions, electronic faults, and any issue arising from normal home use for 12 months from the date of delivery. It includes two scheduled maintenance visits — at 6 months and 12 months — at no additional cost. Damage caused by improper installation, physical damage, or use outside the specified operating conditions is not covered. Extended warranty plans are available for purchase beyond the first year.

Every Bidoki device is enrolled in a quarterly water quality testing programme. We dispatch a sterile vial kit to your address — simply collect a water sample following the enclosed instructions and hand it to the courier. The sample is then tested at Accurac Laboratories, Qatar, for key parameters including pH level, Total Dissolved Solids (TDS in ppm), and bacterial count. Your full report is published in your customer dashboard within 5–7 working days, complete with a PASS or FAIL status and downloadable PDF.

Bidoki Credit is our loyalty currency. You earn 2% Bidoki Credit on every purchase made using an influencer or referral code. You also earn credit when friends you refer complete a reservation. Credit is stored in your account wallet and can be used to reduce the price of future purchases, shared with another Bidoki customer, or donated directly to our partner water-access charities in the GCC. There is no expiry on your Bidoki Credit balance.

After your device is delivered, you will receive a unique personal referral link in your Bidoki dashboard under My Referrals. Share this link via WhatsApp, social media, or email. When a friend clicks your link and completes a reservation, you both earn Bidoki Credit. You can track how many referrals you have made, total credit earned, and your referral network tree directly from the dashboard.